Privacy Policy

Introduction

Welcome to Tourniq. Tourniq is a professional tour, concert, and artist operations platform designed for musicians, artists, tour managers, technical crew members, production teams, management professionals, and related collaborators operating within the live entertainment industry. This Privacy Policy explains how Tourniq collects, processes, stores, shares, secures, and manages personal information and operational data across the Tourniq mobile application, related infrastructure, administrative systems, and communication services. By accessing or using Tourniq, you acknowledge that you have read, understood, and agreed to the practices described within this Privacy Policy.

Information We Collect

When creating an account, users may provide full name, username, email address, phone number, profile photograph, biography, professional role, experience details, country and city information, social media handles, and team affiliation information. Certain users may additionally provide artist-specific or management-specific profile details for professional visibility purposes.

Operational & Concert Coordination Data

• Concert schedules and tour itineraries
• Venue information and transportation plans
• Pickup locations and accommodation details
• Setlists and technical rider information
• Soundcheck timelines and setup coordination status
• Team attendance records and production scheduling data
• Pickup-stop selections and saved pickup point preferences for recurring journeys
• Internal operational notes

Private & Sensitive Information

Users may voluntarily provide additional private information including emergency contact details, medical condition information, allergy information, blood type, dietary preferences, vehicle plate information, visa information, frequent flyer membership information, government identification numbers, banking or IBAN details, and accommodation information. Tourniq treats such information with elevated security restrictions and applies access controls intended to limit visibility to authorized parties only.

Chat and Communication Data

• Chat messages and shared media
• File attachments and voice recordings
• Team announcements and operational coordination discussions
• Read receipts and communication timestamps

Location Information

• When a user acts as a driver, designated transportation provider, or volunteer location sharer for a concert service, Tourniq collects that user's precise real-time geographic (GPS) location in order to display the vehicle's live position to authorized team members and assigned passengers.
• Location sharing is started only by explicit user action (starting a journey or volunteering to share) and can be stopped by the user at any time.
• With the user's permission, location may be collected while the application is in the background or the device is locked, so that live tracking continues for the duration of an active journey. iOS shows a system indicator while background location is in use.
• Live location is visible only to authorized participants of the relevant concert and transportation plan (team members and assigned pickup-stop passengers). Tourniq does not use location data for advertising, profiling, or sale to third parties.
• Real-time location records are retained only for the duration of an active journey and are removed when the journey ends.

Device & Technical Information

Tourniq may automatically collect technical information including device type, operating system version, app version, push notification tokens (including Live Activity push tokens used to display real-time concert-day and service status on the Lock Screen and Dynamic Island), diagnostic logs, crash reports, network metadata, performance analytics, and session activity. This is used for platform reliability, security monitoring, and technical troubleshooting.

How We Use Information

• Providing concert coordination tools and enabling team collaboration
• Enabling real-time service/transportation tracking and live concert-day status updates
• Managing invitations, memberships, and operational notifications
• Verifying artist identities and maintaining system integrity
• Improving application stability and conducting internal analytics
• Preventing abuse, fraud, and facilitating future networking features

Data Storage & Infrastructure

Tourniq uses modern cloud infrastructure providers including Supabase, Cloudflare, Expo, Resend, Apple, and Google infrastructure services. Data may be processed or stored in multiple geographic regions depending on infrastructure architecture and provider availability.

Security Measures

• Row-level access restrictions and signed URL protection
• Authentication systems and permission-based access controls
• Encrypted network communication and private storage architecture
• Infrastructure monitoring, audit logging, and access limitation systems

Data Sharing

Tourniq does not sell personal information to advertisers or unrelated third parties. Certain information may be visible to team members, authorized managers, concert organizers, or verified operational participants — including a driver's live location, which is shown to authorized team members and assigned passengers only while a journey is active. Users are responsible for exercising caution when sharing information within collaborative environments.

Data Retention

Tourniq may retain information as long as accounts remain active, for operational continuity, legal compliance, fraud prevention, dispute resolution, or legitimate business interests. Real-time location data is an exception and is retained only during an active journey, after which it is removed. Deleted accounts may undergo delayed deletion procedures to maintain infrastructure integrity and security auditing requirements.

Your Rights

Depending on your jurisdiction, you may have rights including access requests, correction requests, deletion requests, data portability requests, objection rights, or consent withdrawal rights. Requests may be submitted to privacy@tourniq.app, support@tourniq.app, or info@tourniq.app.

Children

Tourniq is not intended for children under the age of 16 unless explicitly authorized through professional or educational organizational structures.

Policy Updates

Tourniq may update this Privacy Policy periodically as the platform evolves. Continued use of the platform after updates constitutes acceptance of revised terms.