Terms of Service

Introduction

These terms govern Tourniq’s mobile app and related website, provided by Tourniq for professional concert and tour coordination. Contact legal@tourniq.app or support@tourniq.app about these terms. Feature availability can differ by app version, operating system, role and rollout stage.

Platform Nature

Tourniq is an operational coordination platform and professional collaboration environment designed for artists, musicians, production teams, technical crew, management personnel, and live event organizations. Tourniq is not responsible for concert execution, contractual disputes, financial disagreements, transportation arrangements, accommodation quality, artist behavior, promoter conduct, or third-party operational failures. Users remain solely responsible for their professional relationships and real-world activities.

Live Location Sharing

• The Tourniq app does not collect your device location on iOS or Android and does not request location permission. Saved venue, hotel and pickup-point coordinates can be displayed on maps.
• Drivers use the separate Tourniq Driver app. During an active journey, the driver’s location shared from that app is shown in Tourniq to authorized team members and assigned passengers only.
• Live journey location is restricted to authorized participants. Location is not used for advertising or sold. Device permissions can be withdrawn in system settings.
• The ‘At the airport’ action shares a temporary attendance status with the relevant team. It does not detect airport arrival or collect GPS location; automatic airport geofencing has been removed.

User Responsibilities

• Provide accurate and truthful information
• Not impersonate others or misrepresent affiliations
• Not upload unlawful or harmful material
• Not abuse messaging systems or harass others
• Not distribute unauthorized confidential documents
• Not interfere with platform operations or security

Objectionable Content & Abusive Users

• Tourniq has zero tolerance for objectionable content and abusive users. Harassment, hate speech, threats, sexual or violent content, spam, scams and content that violates others’ rights are prohibited in profiles, messages, listings and uploads.
• You can report a profile, message or listing and block a user from within the app. Blocking stops messaging between the two accounts.
• Tourniq reviews reports within 24 hours, removes violating content and suspends or permanently removes the accounts responsible.

Professional Conduct

Tourniq is intended for professional industry collaboration. Users must maintain respectful communication standards in chats, invitations, operational discussions, scheduling coordination, and networking interactions. Abusive, discriminatory, exploitative, or malicious behavior may result in suspension or permanent removal.

Team Ownership & Access

Team owners and authorized administrators are responsible for managing access permissions, removing unauthorized participants, protecting operational confidentiality, and maintaining internal team integrity. Tourniq is not liable for damages arising from improperly managed team access.

User Generated Content

Users retain ownership of their uploaded materials. By uploading content to Tourniq, users grant Tourniq a limited operational license necessary to store, process, display, transmit, and secure the content within platform functionality. Users warrant that they possess all necessary rights for uploaded materials.

Suspension & Termination

Tourniq may suspend or terminate accounts for abuse, fraud, impersonation, spam, harassment, illegal activity, security risks, or severe policy violations. Tourniq reserves discretionary authority regarding platform safety decisions.

Limitation of Liability

We take reasonable care in providing the service, but uninterrupted availability, timely notifications, accurate third-party information or a particular operational outcome cannot be guaranteed. Keep an alternative plan for critical show-day coordination. Any limitation of liability applies only to the extent permitted by applicable law and does not exclude non-waivable consumer rights or liability that cannot legally be excluded.

Connect, listings and professional verification

Connect supports professional discovery, listings and applications where available. Users are responsible for verifying counterparties, role requirements, compensation and agreements. Tourniq does not guarantee employment, a response, applicant suitability or listing reach. A verification badge reflects a review of submitted information, not a guarantee of identity, competence or safety. Paid promotion does not exempt content from moderation.

Governing Law

Mandatory applicable law and rights to approach competent courts or consumer authorities remain unaffected. These terms do not grant Tourniq a unilateral right to choose a jurisdiction that removes those rights.

Paid features and store purchases

• Where offered, digital subscriptions and one-off products are purchased through Apple App Store or Google Play. The purchase screen specifies price, currency, duration, renewal and included features before confirmation. This website does not take card payments.
• Recurring subscriptions renew under the terms displayed by the store unless cancelled there. Manage cancellation, eligible refunds and purchase history through the store account used for purchase. Deleting Tourniq or requesting account deletion does not itself cancel a store subscription.
• A subscription, listing publication, promotion and urgent distribution may be separate products. Only the product description shown at purchase defines what is included. Planned features or prices discussed elsewhere are not a current offer.

Weather, recommendations and live updates

Weather is an external forecast, restaurant reviews are user opinions, and widgets show the latest available snapshot. Delivery and refresh depend on connectivity, device permissions and operating-system limits. These features are not emergency services or a guarantee that every participant has received or read an update.