Safety & Security

Security Philosophy

Tourniq is designed around the understanding that live event operations often involve highly time-sensitive and operationally sensitive information. The platform architecture prioritizes controlled access, operational privacy, team-based visibility, and minimized exposure of sensitive data.

Infrastructure Security

• Private object storage and signed URL protection
• Authentication enforcement and restricted administrative access
• Audit monitoring and encrypted communications
• Permission segmentation and controlled operational visibility

Team-Based Access Controls

Operational information within Tourniq is not universally public. Visibility depends on team membership, assigned permissions, managerial roles, operational responsibilities, and profile visibility settings. Certain private information is intentionally restricted to authorized managerial personnel only.

Sensitive Information Handling

Tourniq recognizes that touring environments may require handling sensitive information including medical conditions, emergency contacts, transportation logistics, hotel information, identification details, and operational schedules. Users are encouraged to only provide information necessary for legitimate operational coordination.

Location Sharing Safety

• The Tourniq app does not collect your device location on iOS or Android and does not request location permission. Saved venue, hotel and pickup-point coordinates can be displayed on maps.
• Drivers use the separate Tourniq Driver app. During an active journey, the driver’s location shared from that app is shown in Tourniq to authorized team members and assigned passengers only.
• Live journey location is restricted to authorized participants. Location is not used for advertising or sold. Device permissions can be withdrawn in system settings.
• The ‘At the airport’ action shares a temporary attendance status with the relevant team. It does not detect airport arrival or collect GPS location; automatic airport geofencing has been removed.

Document Security

• Temporary signed access links with expiration mechanisms
• Restricted visibility and permission-based retrieval systems
• Private storage with access controls

Abuse Prevention

Tourniq may monitor platform activity patterns to detect spam, prevent unauthorized access, identify abuse, investigate suspicious behavior, and maintain operational integrity.

Incident Response

Tourniq reserves the right to temporarily restrict access, suspend accounts, remove content, revoke permissions, or investigate incidents when platform safety or operational security may be at risk. For security concerns, contact safety@tourniq.app.

Screen and device privacy

Concert details can appear in widgets and notification previews. Limit lock-screen previews on shared devices. Signed links are access controls, not a promise that recipients cannot save or share files. Do not assume chats are end-to-end encrypted.